To get set up with 10DLC Registered numbers, fill out this form: swtch.to/10dlc-form
đź—Ł This process does not commit you to texting with Switchboard. However, it is a best practice to request registered phone numbers even before you start texting to avoid deliverability issues. We recommend all accounts request local registered or toll-free verified numbers as soon as possible!
10DLC stands for ten-digit long code. 10DLC registered sending numbers are ten-digit numbers with local area codes. We may not always be able to get your top choice local area codes, but we will work with you based on what is available.
After we receive your submission, it takes an average of 3-5 business days for a number to get approved. We are always happy to process local registered (10DLC) requests and encourage you to get those requests in early for new races being launched, even if you are still finalizing some details and texting plans, so you can benefit from better prices and deliverability from day 1.
527 organizations (political committees, campaigns, PACs, political parties) must get vetted by Campaign Verify, a third-party vetting provider. The Campaign Verify vetting costs a one-time $95 fee. 501c3s and 501c4s do not need to go through the Campaign Verify process. However we recommend having your affirmation letter ready just in case we need to prove tax-exempt status.
After the Campaign Verify process, there are no additional costs for using or setting up local registered (10DLC) numbers with Switchboard.
Legal Name of Organization
The legal name should match what appears on government documents such as IRS tax forms. This legal name must match the name attached to the provided EIN.
Organization Website
This must be a working website and cannot be blank, private, or under construction.
Organization Mailing Address
The address should match what appears on government documents such as IRS tax forms.
Name, phone number, and email for point of contact for the organization the 10DLC will be used for
Two Example Text Messages
This does not need to be a text you actually send but a sample to show what kind of texts you will be sending.
Organization EIN
This is a nine-digit number provided by the IRS. If you don't have an EIN, you can apply for one here.
Note: without an EIN, we cannot complete this process and the EIN must match the name of the organization you are requesting on behalf of.
Link to an Opt-in Flow
A link to an online form specific for text messaging where an end user can sign up to receive text messages from your organization. This form can be directly on the organization's website or a standalone form.
Your opt in flow should have:
A check box agreeing to receive text messages from the organization. See sample language: I consent to receive marketing, donation asks, voter contact, and informational messages from [ORGANIZATION NAME].
A Disclaimer that Includes:
Organization's name
Types of messages being sent (ie. Donation requests, voter contact)
Message frequency disclosure (Msg frequency varies, 2/msgs per week, etc.)
"Message and data rates may apply" disclosure
HELP information (text HELP for help)
STOP/opt-out information (text STOP to stop)
Link to Privacy Policy and Terms of Service
See sample disclaimer language: By submitting this form and signing up for texts, you consent to receive marketing, voter contact, donation asks, and informational messages from [ORGANIZATION NAME]. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP. Text START to opt in. Text HELP for help. [LINK TO PRIVACY POLICY AND TERMS OF SERVICE]
A Privacy Policy that:
Describes how data will be used and shared (if applicable)
Describes how the recipients of your texts can contact the message sender.
Contains language acknowledging the right to opt-out by texting STOP.
Does not improperly claim to have the consumer’s consent to share end-user data with third parties for marketing purposes.
See sample language:
To stop receiving text messages, reply with the word STOP. We may confirm your opt-out by text message.
Disclosure Of Personal Information
Text messaging originator opt-in data will not be shared with any third party, except: (1) with vendors, consultants and other service providers who need access to such information to carry out work on our behalf (and who will not use such information for their own purposes); or (2) if we believe disclosure is required by any applicable law, rule, or regulation or to comply with law enforcement or legal process.
A Terms of Service* page that includes:
*The Terms of Service page can be combined with your Privacy Policy page as long as the content is present.
Organization’s name
Type of messages the organization will be sending (ie. Donation requests, voter contact)
Message frequency disclosure (Msg frequency varies, 2/msgs per week, etc.)
"Message and data rates may apply" disclosure
Customer care contact information: ie Text HELP for help, contact [email address] for support
Opt-out information (Text STOP to cancel)
See sample language:
Terms of Use
These Terms of Service (“Terms”) apply to your access to and use of the websites, mobile applications and other online offerings (collectively, the “Sites”) provided by [ORGANIZATION NAME] (the “Committee,” “we,” or “us”). By accessing or by using the Sites, you agree to these Terms, and any terms incorporated by reference. If you do not agree to these Terms, do not use the Sites.
Consent to Receive Text Messages
By providing your mobile number and opting in, you agree to be contacted by or on behalf of [ORGANIZATION NAME] at the provided mobile number. This includes text messages for informational, product, or service-related purposes (e.g., donation requests, advocacy actions, etc.). Message frequency varies, and standard message and data rates may apply.
To stop receiving text messages, reply with the word STOP. We may confirm your opt-out by text message.
For support or assistance, please email us at [INSERT-YOUR-EMAIL-POINT-OF-CONTACT@email.com].
T-Mobile is not liable for delayed or undelivered messages
For 527 organizations (Political Campaigns, PACs, or Parties: Campaign Verify Token): A Campaign Verify Token.
Note: we cannot complete this process for 527 organizations without a campaign verify token.
Your Campaign Verify Token should look like this:
cv|1.0|tcr|10dlc|12345678-aaaa-bbbb-cccc-dddddddddddd|abcdefghij_klmnopqrstuvwx
Need more help? Check Out the Campaign Verify FAQ and Step-by-Step Guidance.
For 501c organizations (tax exempt organizations like unions, non-profits, etc): either an IRS Non-Profit Determination Letter, group exemption, or Form 8976. The legal names much match the organization name provided.
You can use your EIN to find your determination letter here.
Please email support@oneswitchboard.com if you need help with this process.
Campaign Verify has some great resources for applying for a Campaign Verify token. Please check those out, then read our tips for requesting a Campaign Verify key token for Switchboard.
ARTICLE:Campaign Verify's Step by Step Instructions
[For Federal Campaigns/Committees/PACs] FEC ID
Link to the filing record and the following info to match the record:
Mailing Address
Phone number
You need to have access to the email on the filing record to receive the PIN.
Once you receive the secure pin, you can put it into your Campaign Verify account to generate tokens for each of your vendors.
Please send Switchboard a token in a onetimesecret.com link in order to allow us to finish the 10DLC local registration process
Pro-Tip for Requesting A Campaign Verify Token: Always request your pin code via email as long as you can access the one you used on your filing. Campaign Verify needs to send you a PIN to unlock a token in your Campaign Verify account. This token is what you share with Switchboard to get registered. The faster you can receive this the better, so please opt for email method – just make sure you still have access to the email you used on your filing documents!
VIDEO: Toll Free Verification How to
To get set up with Toll-Free Verification, fill out this form: swtch.to/tfv-form
Toll-free numbers are ten-digit numbers with an 8** area code – 833, 844, 855, 866, 877. We have not observed a decreased rate of responses, clicks, or ROI from toll-free verified traffic.
đź—Ł This process does not commit you to texting with Switchboard. However, it is a best practice to request registered phone numbers even before you start texting to avoid deliverability issues. We recommend all accounts request local registered or toll-free verified numbers as soon as possible!
After we receive your submission, it takes an average of 3-5 business days for a number to get approved. We are always happy to process toll-free verification requests and encourage you to get those requests in early for new races being launched, even if you are still finalizing some details and texting plans, so you can benefit from better prices and deliverability from day 1.
There are no additional costs to using or getting set up with toll-free verified numbers with Switchboard. In fact, you save money because we charge less for toll-free verified traffic compared to local unregistered traffic!
Name of the Organization
Contact Information (Name, Email, Phone Number)
From a person directly at the organization. The vendor will verify that the domain of the provided email matches the organization.
This person will not be contacted.
Website
The website must be live for this to process.
Mailing Address
1 Sample Text Message
We can pull directly from your account if you’ve already texted with Switchboard.
If you haven’t texted yet with Switchboard, we need an example of something that you may send but no need to overthink it – just write a short and simple text that reflects the program you will be running.
Link to an Opt-in Flow
You must provide a link to a form that complies with carrier standards for gathering phone numbers and obtaining opt-in consent. You can place this form on your website or as a standalone form. If your website does not have a privacy policy, it should be incorporated into this form.
Your opt-in flow must have:
An optional phone number field OR a checkbox allowing supporters to opt in to receive messages
A disclaimer like the following:
By providing your cell phone number, you consent to receive periodic updates through automated text messages from NAME OF ORG. For SMS, Msg & Data rates may apply. Text HELP for help, STOP to end. Privacy Policy: LINK TO PRIVACY PAGE
A privacy policy
Please contact support@oneswitchboard.com to enable this feature.
Click on the Tools > Forms drop-down menu at the top of your Switchboard page to navigate to your account's forms.
Click into the form [TEMPLATE] Opt-In Form.
If you do not see this form in your account, email us, and we will enable it.
In order for this form to be fully compliant, you will need to link your privacy policy to the footer at the bottom of the form. You can either link to a pre-existing privacy policy or create one directly in Switchboard (see below: How to Make a Privacy Policy in Switchboard).
After you've linked your privacy policy, click Publish Form, at the top of the page.
To get the link to share to us in the 10DLC or Toll Free Verified forms, go to Share > Create Shortlink and copy that link.
Please contact support@oneswitchboard.com to enable this feature. You need to have owner or admin-level access to your Switchboard account.
Click on your organization’s name to open up your menu bar.
Click on All Organization Settings.
Click Privacy Policy.
Click I Understand and Agree.
Fill in the form with:
Campaign/organization’s website
Email point of contact
Mailing Address
Disclaimer
I.e. Paid for by Franklin for America
Click Accept Updated Template Configuration.
Click Open Privacy Policy Page.
We recommend making your privacy policy URL into a short link version, i.e., frankthebeagle.dog/privacy-policy